Legal Information

ColicCalm, NZ

Terms and Conditions


Product Availability

All orders are subject to availability of stock

Order Confirmation/ Contract for sale

After placing an order online, we will provide you with confirmation that your order has been received. This is not a confirmed acceptance to supply the product. Our contract for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.

Turnaround

All orders are shipped within 24 hours after payment Is received. Monday - Friday 8am - 5pm.

Carriers

We use Fastway Courier to deliver our orders.

We only deliver to New Zealand addresses, no international delivery available.

Order Tracking

Tracking number is provided by the shipping carrier, we will maintain a record of your order with the tracking information also will email you a tracking number.

Your tracking will be emailed to you with your shipping confirmation so that you can track and trace your order online at www.fastway.co.nz.

Damaged goods

Important: Please open and check your parcel before signing it off for the courier driver, as we won't be able to claim any damage once the parcel has been signed for at delivery.

Shipping Rates:

Residental addresses: The rate charged for the shipping will be included within the costs of the item purchased.

Rural shipping: $5 (five dollars) per order

Delivery time frames once your order has been dispatched are as follows:

Auckland  Overnight
North Island   1-2 days
South Island  2-3 days
North Island Rural 3 - 4 days
South Island Rural  3 - 5 days

 

What happens if my order doesn't arrive?

Unfortunately sometimes things do go missing (even with couriers!) Should you find that this has happened, or you believe it's happening simply send us an email with your order number and any other necessary details, and we will immediately follow this up for you.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, omission or accident beyond our reasonable control and includes (as well as others) such things as: terrorist attack, fire, flood or natural disaster, epidemics, impossibility of the use of means of public or private transport, or public or private telecommunications networks or the threat of any of these things.

Our obligations to you under any Contract are deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance of our obligations for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Pricing policy:

Prices displayed in the Shopping section are inclusive of New Zealand Goods and Services Tax (15% GST). We are required by law to add GST to the cost of goods purchased that will be delivered to a New Zealand address.

Payment Policy

Accepted Methods of Payment

Credit Card and Paypal

Online payments will be made using PCI Compliant third party payment facility, Eway or Paypal

Return and Refund Policy

Whilst we hope you will be delighted with your order, if for any reason you are not completely satisfied, we will be happy to offer a refund, exchange or replacement on Products returned to us within 7 days of receipt, provided that returned Products are in their original, unopened and unused condition. Your statutory rights are not affected. Opened products will not be accepted for return based on Medicine Council regulation.

We will give instructions by email how to proceed with the refund/replacement.

Shipping costs must be paid on the replacement item.

The following conditions apply:

You must obtain prior approval from Ibaby Ltd before returning an item. Please contact us within 7 days after receiving the items, explain the issues and we will give you further instructions.

• Items must be returned within 30 days of receiving the goods.

• Items returned must be unused and in their original condition and packaging.

• Please ensure all returns sent to Ibaby Ltd are sent with tracking and/or insurance    as Ibaby Ltd cannot be responsible for items lost or damaged in transit back to us.

When you return a Product to us, we will issue the refund to you once the product has been receipted back into our warehouse.   In this case, we will refund the price of the Product in full, excluding the delivery charges for sending the item to you.

You will be responsible for the cost of returning the item to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Incorrect Goods

Incorrect goods must be returned within 30 days of receiving the goods. In this case, we will refund the return shipping costs and will pay the cost of shipping any replacements to you the customer by Fastway Courier. Refunds are made using the original method of payment.

If the products ordered are not received due to any fault of Ibaby Ltd a full replacement or refund will apply. The purchaser must inform Ibaby Ltd by email if goods have not been received within 10 days of purchase.

Return address is:

Ibaby Ltd

30/A Outram Grove, Kelson

Lower Hutt-5010, New Zealand

 

PRIVACY


Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server.

Online payments are handled by third party payment facility. Note: Payment information is neither stored nor seen by Ibaby Ltd.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

 

... I love this product, it works straightaway ...
"As a new mum I was reluctant to give my son anything that wasn’t natural. My midwife recommended colic calm for the benefits of relieving gas for his wind. I tried the colic calm and it really helped. It was 100% what I was after. I love this product, it works straightaway and he likes the taste. It’s the only advice I give my friends! "

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-- Rochelle D. (Queenstown, NZ)

... I would recommend any mother to use Colic Calm ...
"Since my wee boy Ryan has been taking this I have noticed huge changes in him. He’s calmer and more settled. Its been great. I have also been taking him to a Cranial Osteopathy which has been brilliant they are both working together. I would recommend any mother to use Colic Calm, a completely different child."

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-- Karen C. (Auckland, NZ)

... WOW ...
"I got it yesterday afternoon and WOW. Are you sure Colic Calm is OK as it has had amazing results just over one evening. My wee man slept so well last night and woke up with a big grin this morning! Thank you so much for making the effort to bring this stuff to NZ. I will be ordering more and recommending your site :) Thanks again"

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-- Donna S. (Wellington, NZ)

...Thanks for making all our lives easier...
"We had tried every piece of advice to help with our baby's colic and every product available to no avail until we tried colic calm. We immediately saw an improvement and our little girl was so much happier. Thanks for making all our lives easier. I want to let others know that this product really works when they are searching for an answer."

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-- Sarah A. (Hikuai, NZ)

... Instant Success! ...
"Colic Calm worked a treat for my newborn daughter. I didn’t want to use anything but a natural remedy for wind and none of the other products on the market worked. Colic Calm gave my daughter instant relief and she no longer suffers from digestive problems. This is a great product which is worth its weight in gold!"

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-- Lauri T. (Huntly, NZ)

... I highly recommend this product ...
"After the hardest sleepless nights with my wee girl and her digestive issues in the first few months of her life, I found that out of all the homeopathic remedies I tried, Colic Calm was the only product that seemed to help. I highly recommend this product and will certainly be using this in the future when the need arises. Thank you"

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-- Janet S. (Nelson, NZ)

... What a fantastic product ...
"What a fantastic product. Our little girl suffers from colic and we tried couple of other products before Colic Calm but they weren’t really helping. She is a lot calmer and happier since she started taking Colic Calm. Thank you for bring the product to NZ."

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-- Claire H. (Auckland, NZ)

... simply the best thing...
"Colic calm is simply the best thing. My son suffered from colic so severely, he would scream after every feed and pull his legs up to his chest. We tried everything on the market and was about to give up, until a lady suggested Colic Calm. Within a day of giving Colic Calm to him we saw huge results. Thank you this product is truly amazing. "

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-- Ursula N. (Porirua, NZ)

... I was so relieved ...
"During some of my most desperate hours in the middle of the night I searched the net and found Colic Calm and wondered whether it would be another gimmick or whether it would work. I was so relieved that after he had his Colic Calm he brought up his wind within a minute. I recommend this product to friends if they are having issues with colic or reflux."

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-- Kym W. (Manawatu, NZ)

... I’ve found Colic Calm to be amazing ...
"I tried every Colic remedy with my twin boys – unfortunately nothing helped. Lucky after some internet searching I came upon Colic Calm and ordered a bottle. I’ve found Colic Calm to be amazing stuff. It really helps with trapped wind and has turned a screaming baby into a calm baby in a matter of minutes! Great stuff, I’m very happy to recommend."

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-- Anna P. (Grey Lynn, NZ)

... It works really quickly to sooth the tummy ...
"When my third baby developed reflux at 2 weeks old I was gutted as had tried every natural remedy with my other children with no success. Colic Calm sounded too good to be true but I ordered it and my daughter’s tummy seemed to unclench within minutes. It works really quickly to sooth the tummy, gets wind up and great for constipated babies."

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-- Christabel C. (Hastings, NZ)

... It has amazing results ...
"Thank you so much for this great product. It has amazing results and has helped our baby a lot. We really appreciate the quick shipping for all our orders so far."

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-- Navdeep (Auckland, NZ)

... Colic Calm is the greatest invention ...
"I must tell you – Colic Calm is the greatest invention in the universe! It’s better than the wheel. Within 30 minutes of receiving a dose or two, my son is actually a happy baby. I can’t believe how wonderful this product is."

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-- Denise S.

... Your product is a miracle ...
"Your product is a miracle. It has made my baby happy again. Thank you so much."

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-- Drew L. (Mission Viejo, CA)

... We are so glad we found Colic Calm ...
"We are so glad we found Colic Calm. Having tried everything else to no avail it was Colic Calm that finally settled out 7week old baby and gave her the relief she needed to be able to feed and sleep without discomfort. Thank you very much. "

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-- James D. (Auckland, NZ)

... I finally had full night sleep ...
"We paused Colic Calm when the doctor gave Sam medicine for reflux but he still woke twice a night. So I started to give him his two doses of Colic Calm per day. From day 2 he slept from 7pm till 5am! I finally had full night sleep after 10 months! I am so happy that I did not listen to so many “experts”. Hmph! Experts! Many many many thanks!"

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-- Jun Z. (Lower Hutt, NZ)

... a life saver ...
"I just wanted to say that this product has been a life saver. Like many I approached it as a sceptic but I could not have been more wrong. The website is also fantastic and really helpful! I will be recommending it to everyone!"

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-- Emma C. (by email)

... can't live without it! ...
"Can't believe the magic it has done for my daughter and only used it for 24 hours (I say had, because tonight while holding the baby I dropped it into the sink!) Off to the chemist to get some more first thing in the morning, can't live without it! Anyway just wanted to tell you that your product was a great success for us, thank you so much."

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-- Paula E. (by email)

... This stuff is a miracle worker! ...
"It has everything natural to calm the nervous system (Chamomile, Fennel, Caraway, Aloe) & to calm the little belly (Peppermint, Ginger, Lemon Balm & Vegetable charcoal). Once I started giving it to her, she calmed down right away. She would smile when she saw the bottle as she knew it was going to make her feel better. This stuff is a miracle!"

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-- Jennifer F. (Chevy Chase, MD)

... peace of mind ...
"Thank you so much – my daughter can now sleep at night without waking up. It allows me and the rest of our family to get better nights’ sleep and peace of mind so we’re not frazzled either. I will be ordering my third bottle!!"

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-- Kristie D. (Easton, PA)

... We definitely love your product ...
"We definitely love your product. I believe the homeopathic vegetable charcoal ingredient has something to do with it (perhaps it neutralizes the acid in his stomach). We are also relieved knowing he is taking something natural and safe. Thanks so much!"

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-- Dalene I. (Houston, TX)

... This is the best thing ...
"All I can say is OH MY GOODNESS! This is the best thing ever invented! I could tell a difference in my baby in just one day! I even ordered some for my friends baby because they are just beside themselves, she is up all night! I told them watch their mail…relief is on it’s way! Thanks for the fine product! I would buy it time and time again."

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-- Kari H. (Creve Coeur, Illinois)

... I never leave home without it ...
"I’m a first time mom and Colic Calm has been my best discovery. It is really helping my baby, and I’ve already recommended it to my new mom friends. I never leave home without it."

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-- Sarah L. (Santa Fe, NM)

... Great product! REALLY WORKS!!! ...
"Great product! REALLY WORKS!!! Make’s a great baby shower gift. Order it before you need it so you will have it for immediate use. EXPECTING MOMS, have COLIC CALM ready when you return from the hospital."

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-- Matthew P. (Andover, MA)

... I really appreciate this product ...
"I have to say, Colic Calm is really the only thing we’ve used that has helped our son. He was extremely intolerant to many foods, including dairy, but it always helped him quickly. Now, he’s 8 months but we still use it anytime we notice his tummy is a little gassy and it works immediately. I really appreciate this product. Thank you!"

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-- Stephanie D. (Seattle, WA)

... heaven sent product ...
"We were shocked at how fast Colic Calm worked. With the first dose our son calmed down and you could tell he was comfortable instantly. We had our doctor check it out and she now recommends it to other parents. Thank you for this heaven sent product. Cade is such a happy baby. I wish I had ordered it sooner. Thanks."

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-- Kelly R. (Dillon, CO)

... I am thrilled ...
"You guys need to let ALL parents know about your product. I want to let you know that it has been a life saver. It took a good week to really work well. I am thrilled about my “new” two month old. He is pretty thrilled himself! Thanks ever so much for providing such a fantastic product. Get the word out fast!"

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-- Colleen B. (Upland, CA)

... This is a fantastic product ...
"This is a fantastic product. Once you get over the initial blackness of Colic Calm you will have a happier baby because it really works. Be sure to get the pacifier dispenser to give it to your little love; it makes dispensing the elixir much easier. Shipping is fast too, so once you order, you are just a couple of days away from a soothed baby!"

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-- Pamela D. (Roanoke, VA)

... Thank you for bringing Colic Calm to NZ ...
"Thank you for bringing Colic Calm to NZ. I had read about it on the internet when I was looking for solutions for my unsettled baby after feeding and it is great to see that it is now here in NZ and we don’t have to wait for lengthy couriers. I even took some myself the other night when I had an upset stomach – it worked in 15mins! Many Thanks"

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-- Anna B. (GoAnna Design)

... My vote for the Nobel Peace Prize ...
"Colic Calm gets my vote for the Nobel Peace Prize."

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-- G. Corsones (Holbrook)

... worth its weight in gold ...
"After weeks of suffering along with my newborn, I would’ve paid anything for just one good night of sleep. Colic Calm is worth its weight in gold. It should be given to every parent along with their baby as they leave the hospital. I always give it at baby showers."

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-- C. Henderson (Nashville)

... it has done miracles for my son ...
"Thank you for this wonderful product−it has done miracles for my son. I am very relieved as a parent. As a family physician, I now recommend your product and friendly & fast service to my patients."

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-- Dr. A. Frye (Kapolei)

... Colic Calm works amazingly well ...
"We struggled to find medicine for our daughter that would help with her colic. Colic Calm works amazingly well. Our poor baby had been screaming in pain with colic. As soon as we gave her Colic Calm, she instantly relaxed. I definintely recommend this product. The company were also brilliant, a truly excellent service when we really needed it."

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-- Rachael H. (Cheshire, UK)

... This product should be called colic CURE ...
"This product should be called colic CURE. My baby has been battling with colic for two weeks since my milk dried up and I’ve tried goat and soy formula, Woodwards gripe water, Weleda colic powder and Infacol. NOTHING worked as well or as quick as Colic Calm. My lil man is now relaxed, settles to bed fast and sleeps longer. Thank you so much. "

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-- zara_c (Trademe Customer)

... Colic Calm is incredible ...
"My cousin ordered it for her son from the USA. I have seen how effective it is. It started working shortly after giving just one dose to her son, who is suffering from very bad gases and reflux. Honestly, Colic Calm is incredible. In a few minutes he was settled and sound a sleep. This product should receive a Nobel prize!"

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-- Balkan (Trademe Customer)

... Excellent stuff ...
"Excellent stuff, I recommend, I love it so much! Already got 2 more bottles on way. One for me and one for my sister, cheers."

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-- Grommit2 (Trademe Customer)

... It has really helped with my sons reflux ...
"Awesome trade, thank you very much! I am enjoying using Colic Calm when required. It has really helped with my sons reflux and burping issues. Thank you so much. "

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-- mish13 (Trademe Customer)

...my baby had reflux and awful wind ...
""

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-- SouthKiwi (OHbaby)

...they recommended Tummy Calm...
"I have a 5 year old boy who has suffered from tummy issues since he was a baby including gastro-esophageal reflux for this we used Colic Calm this was amazing not only for him but for our family. Recently we have discovered his reflux is still present.  In desperation I emailed Colic Calm people to see if there was anything i could used for him  they recommended Tummy Calm, I purchased some the next day and with in hours he was back to his normal self we have been using it twice daily since. A truly great product ."

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-- Wendy Williams (New Zealand)