Legal Information

ColicCalm, NZ

Terms and Conditions


Product Availability

All orders are subject to availability of stock

Order Confirmation/ Contract for sale

After placing an order online, we will provide you with confirmation that your order has been received. This is not a confirmed acceptance to supply the product. Our contract for the sale of our products will only exist once an order has been accepted, processed, and dispatched to you.

Turnaround

All orders are shipped within 24 hours after payment Is received. Monday - Friday 8 am - 5 pm.

Carriers

We use NZ Couriers and NZPost couriers to deliver our orders.

We only deliver to New Zealand addresses, no international delivery is available.

Order Tracking

The tracking number is provided by the shipping carrier, we will maintain a record of your order with the tracking information and also will email you a tracking number.

Your tracking will be emailed to you with your shipping confirmation so that you can track and trace your order online.

Damaged goods

Important: Please open and check your parcel before signing it off for the courier driver, as we won't be able to claim any damage once the parcel has been signed for at delivery.

Shipping Rates:

Residential addresses: The rate charged for the shipping will be included in the costs of the item purchased.

Rural shipping: $4.60 per order

Delivery time frames, once your order has been dispatched, are as follows:

Auckland  Overnight
North Island   1-2 days
South Island  2-3 days
North Island Rural 3 - 4 days
South Island Rural  3 - 5 days

 

What happens if my order doesn't arrive?

Unfortunately, sometimes things do go missing (even with couriers!) Should you find that this has happened, or you believe it's happening simply send us an email with your order number and any other necessary details, and we will immediately follow this up for you.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, omission, or accident beyond our reasonable control and includes (as well as others) such things as a terrorist attack, fire, flood or natural disaster, epidemics, the impossibility of the use of means of public or private transport, or public or private telecommunications networks or the threat of any of these things.

Our obligations to you under any Contract are deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance of our obligations for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Pricing policy:

Prices displayed in the Shopping section are inclusive of New Zealand Goods and Services Tax (15% GST). We are required by law to add GST to the cost of goods purchased that will be delivered to a New Zealand address.

Payment Policy

Accepted Methods of Payment

AfterPay, Laybuy, Credit Cards and Paypal

Online payments will be made using PCI Compliant third-party payment facility.

Return and Refund Policy

Whilst we hope you will be delighted with your order if for any reason you are not completely satisfied, we will be happy to offer a refund, exchange, or replacement on Products returned to us within 30 days of receipt, provided that returned Products are in their original, unopened and unused condition. Your statutory rights are not affected. Opened products will not be accepted for return based on Medicine Council regulations.

We will give instructions by email on how to proceed with the refund/replacement.

Shipping costs must be paid on the replacement item.

The following conditions apply:

You must obtain prior approval from Ibaby Ltd before returning an item. Please contact us within 7 days after receiving the items, explain the issues and we will give you further instructions.

• Items must be returned within 30 days of receiving the goods.

• Items returned must be unused and in their original condition and packaging.

• Please ensure all returns sent to Ibaby Ltd are sent with tracking and/or insurance as Ibaby Ltd cannot be responsible for items lost or damaged in transit back to us.

When you return a Product to us, we will issue the refund to you once the product has been receipted back into our warehouse.   In this case, we will refund the price of the Product in full, excluding the delivery charges for sending the item to you.

You will be responsible for the cost of returning the item to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Incorrect Goods

Incorrect goods must be returned within 30 days of receiving the goods. In this case, we will refund the return shipping costs and will pay the cost of shipping any replacements to you the customer.  Refunds are made using the original method of payment.

If the products ordered are not received due to any fault of Ibaby Ltd a full replacement or refund will apply. The purchaser must inform Ibaby Ltd by email if goods have not been received within 7 days of purchase.

The return address is:

Ibaby Ltd

30/A Outram Grove, Kelson

Lower Hutt-5010, New Zealand

 

PRIVACY


Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address

In addition, we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data are stored on our server.

Online payments are handled by a third-party payment facility. Note: Payment information is neither stored nor seen by Ibaby Ltd.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

 

... I love this product, it works straightaway ...
"As a new mum I was reluctant to give my son anything that wasn’t natural. My midwife recommended colic calm for the benefits of relieving gas for his wind. I tried the colic calm and it really helped. It was 100% what I was after. I love this product, it works straightaway and he likes the taste. It’s the only advice I give my friends! "

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-- Rochelle D. (Queenstown, NZ)

... I would recommend any mother to use Colic Calm ...
"Since my wee boy Ryan has been taking this I have noticed huge changes in him. He’s calmer and more settled. Its been great. I have also been taking him to a Cranial Osteopathy which has been brilliant they are both working together. I would recommend any mother to use Colic Calm, a completely different child."

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-- Karen C. (Auckland, NZ)

... WOW ...
"I got it yesterday afternoon and WOW. Are you sure Colic Calm is OK as it has had amazing results just over one evening. My wee man slept so well last night and woke up with a big grin this morning! Thank you so much for making the effort to bring this stuff to NZ. I will be ordering more and recommending your site :) Thanks again"

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-- Donna S. (Wellington, NZ)

...Thanks for making all our lives easier...
"We had tried every piece of advice to help with our baby's colic and every product available to no avail until we tried colic calm. We immediately saw an improvement and our little girl was so much happier. Thanks for making all our lives easier. I want to let others know that this product really works when they are searching for an answer."

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-- Sarah A. (Hikuai, NZ)

... Instant Success! ...
"Colic Calm worked a treat for my newborn daughter. I didn’t want to use anything but a natural remedy for wind and none of the other products on the market worked. Colic Calm gave my daughter instant relief and she no longer suffers from digestive problems. This is a great product which is worth its weight in gold!"

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-- Lauri T. (Huntly, NZ)

... I highly recommend this product ...
"After the hardest sleepless nights with my wee girl and her digestive issues in the first few months of her life, I found that out of all the homeopathic remedies I tried, Colic Calm was the only product that seemed to help. I highly recommend this product and will certainly be using this in the future when the need arises. Thank you"

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-- Janet S. (Nelson, NZ)

... What a fantastic product ...
"What a fantastic product. Our little girl suffers from colic and we tried couple of other products before Colic Calm but they weren’t really helping. She is a lot calmer and happier since she started taking Colic Calm. Thank you for bring the product to NZ."

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-- Claire H. (Auckland, NZ)

... simply the best thing...
"Colic calm is simply the best thing. My son suffered from colic so severely, he would scream after every feed and pull his legs up to his chest. We tried everything on the market and was about to give up, until a lady suggested Colic Calm. Within a day of giving Colic Calm to him we saw huge results. Thank you this product is truly amazing. "

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-- Ursula N. (Porirua, NZ)

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